Troubleshooting

"My item shows no quantity." The item isn't tracked in Xero. In Xero: Business → Products and services → open the item → tick "Track inventory item". It will carry quantities after the next sync.

"Needs reconnect" on a connection. The Xero authorisation expired or was revoked (this happens after ~60 days of inactivity, or if someone disconnected the app inside Xero). Click Connect to Xero and consent again — your rules and history are untouched.

"No supplier mapped" on the dashboard. The item has a rule but no supplier, so no PO can be drafted. Set one on the Items & rules page — the dropdown lists your Xero supplier contacts.

A sync shows an error. Check the Activity page — each sync run records what happened. One failed sync never corrupts data: the next successful sync brings everything current.

Wrong price or account on a draft PO? Those come from the item's purchase details in Xero. Fix them on the item in Xero, sync, and redraft — ReorderPilot deliberately never invents prices or account codes.

Still stuck? Email support@prarysoft.com.